According to Forbes, the average retail or business manager spends up to 20-40% of their time dealing with verbal conflict. Some occupations carry an even higher percentage. Effective de-escalation and conflict resolution skills drastically reduce wasted time, prevent unnecessary stress, create positive community rapport, and directly contribute to a more successful business environment.

Connection is a big part of communication and effective business. Our communities are an amazing, complex mixture of all kinds of people. Differences are wonderful, but they can result in misunderstandings, miscommunication, and even conflict. We address concepts such as interacting with universal respect, meeting social expectations, common misunderstandings, practical inclusion strategies, and emotional management. Focusing on what we have in common creates a bridge to effective communication and resolution.

We share practical methods to manage common situations of verbal conflict. We won’t just tell you what verbal de-escalation is, we will teach you how to effectively use it immediately. We cover concepts such as emotional management during adrenal stress, reading body language, identifying social vs asocial behavior, recognizing pre-assault indicators, proven verbal tools to diffuse conflict, and methods to disengage from an unproductive situation.

Have a specific need? We can customize your experience!

Finding an available DPSST certified instructor to provide state licensure and recertification for professional security officers can be challenging and expensive! We can make it easy and affordable with regular classes that your officers can join. Further, we offer remote training, so your team can get recertified quickly and conveniently.

Be confident that you are getting quality training. Our DPSST Instructor is a former decorated law enforcement officer and security manager with decades of experience in the industry. We regularly certify security professionals for multiple government agencies, non-sworn academies, school districts, and retail establishments across the state of Oregon.

If you do not have a regular DPSST instructor, or if you need a back-up instructor option, we can help. Payment is not due until your class is complete and you are satisfied with the training, and we offer group discounts for 5+ attendees.

Standard DPSST classes and training rates:

DPSST Unarmed Basic 14 hour Course (includes testing and paperwork): $125 per student


DPSST Unarmed Basic Renewal 4 hour class (includes testing and paperwork): $75 per student

Workplace emergencies and critical incidents have risen dramatically in the last few years. Things happen, and they happen everywhere; medical emergencies, mental health crises, fires, crimes, active shooters, even terrorist activity. Prepared and trained staff members are far more likely to respond appropriately to a critical incident that occurs at your workplace.

Our team has operational experience at every level from Health Safety and welfare, EMS, Fire Service, and Law Enforcement. In one succinct learning block, we can help you address all of the essential elements for your team to be able to effectively deal with an on-site crisis. Learn the core citizen response skills recommended by public safety experts in all emergency fields. The confidence this training provides helps create a sense of safety and security for staff, and reduces civil liability for your business. Effective preparation may even prevent an emergency situation altogether!

In our world, there are many threats to our physical safety. Depending on your career, socio-political affiliation, gender, etc. some face more than others. Nothing is more important than our safety and the safety of those we love. We provide highly effective, focused, short term training solutions that provide functional skills to address situations that are of concern to us all.

Personal and Family Protection Classes:

Situational Awareness and Avoiding Danger

Anti-bullying (get certified as a coach!)

Fundamental Self Defense

Surviving Armed Assault and Active Threat Situations

Anti-abduction and Escape Tactics

O/C (pepper spray) Carry and Deployment

Contact us for details and pricing